Shipping information

Free standard shipping

We will ship your order from our warehouse in Germany using DHL to the whole European Union, the United Kingdom and Switzerland.

Germany, Austria, Netherlands, France, Belgium, Luxembourg and Italy

Free standard shipping on all orders over €50 and €4.95 for order less than €50. Expected delivery time: Germany and the Netherlands (1-2 working days), Austria and France (1-3 working days), and Italy (3-4 working days).

Switzerland, United Kingdom, and other EU countries

Free standard shipping on all orders over €70 and €9.95 for order less than €50. Expected delivery time: Switzerland (1-3 working days), UK (4-5 working days).

Spain, Portugal, Denmark, Finland, and Sweden

Free standard shipping on all orders over €100 and €16.95 for order less than €100. Expected delivery time: 1-3 working days (DHL Express).

Once the order is shipped, you will get a notification email with the tracking information as well as a separate email with your e-invoice (if you did not get these emails yet, that means the package is not yet shipped). Order placed before 1 pm CET will be processed immediately on that day.

Delivery outside the EU

Outside the EU area we ship on a DDU (Delivery Duty Unpaid) basis meaning that you may be liable to pay local sales taxes, custom duties and administrative fees upon arrival of your package. VOÛS skincare is unable to advise on the amount that this may be and accept no responsibility for such costs.

ADDITIONAL INFORMATION

Important note on France

We are NOT ABLE TO SHIP packages to overseas departments and regions of France (DROM) like French Guyana, Guadeloupe, Martinique, Mayotte, La Réunion etc., and to New Caledonia. Such orders are detected by our system, and will be canceled and refunded.

Important note on Spain

We do not deliver to Spain at the moment.